Indeed, we do offer worldwide shipping. Based on your destination and order, an additional shipping fee might be imposed.

Yes, we do offer free shipping for eligible orders. Please contact our customer support team.

Please note that customs duties may be applicable depending on the shipping country's customs regulations. The specific import tax amount, if any, will be determined by the customs authorities of your country. We recommend familiarizing yourself with any applicable taxes or fees before placing your order to ensure a smooth customs clearance process.

Once your order is placed, we will start preparing it immediately. A tracking code will be provided to allow you to follow the status of your order. You can anticipate receiving your order within two weeks from the placement date.

We gladly accept bank transfer or cheque as secure payment methods for your convenience. Please note that payment for each order is processed as a one-time transaction.

Please note that once your order is placed, it cannot be canceled. If you wish to modify the shipping address or contact method for your order, kindly notify us within 24 hours of placing your order. Please note that additional shipping fee might incur depending on your final destination.

In the event of a lost delivery or a product malfunction, we will gladly arrange for a refund or return of the product. If you encounter such issues, please contact us to request either a refund or a return of the defective product. Should you opt for a return, a replacement will be arranged upon receiving your request. Please note that the refund amount will typically be received within 7 working days; the exact timeframe may vary depending on the bank or payment method used.

As we strive to provide excellent products to our customers, our focus is primarily on delivering high-quality products to meet your needs. Maintenance services, however, are always available upon request on an annual subscription basis. Should you need any assistance or maintenance services with regard to the usage or functionality of our products, do contact our customer support team. We will gladly offer guidance and support to ensure your satisfaction.